常见问题
Reservations & Pricing
How do I make a reservation?
You can easily book your experience on our website.
Can I reserve a private concert?
Yes, we offer private concerts at Gen Home Saiin.
What is your cancellation policy?
Full refund for cancellations made by 19:00 the day before your scheduled experience.
Can I pay by credit card?
Yes, credit card payments are accepted.
Experience Details
How long is the concert?
Each program lasts approximately 60 minutes, with time for interaction afterward.
Is prior musical experience required?
No prior experience is necessary. Our lessons and concerts are designed for complete beginners.
Can I play the instruments?
Yes, some plans include hands-on koto playing opportunities.
Can I take photos or videos?
Of course! We encourage you to capture and share your experience on social media.
Language
Is the experience conducted in English?
Yes, our experiences are primarily conducted in English, with translation assistance available.
Are other languages available?
French and Italian-speaking staff are available in certain cases. Please inquire when booking.
Additional
What should I wear?
Regular, everyday clothing is perfectly fine.
Do I need to bring anything?
No, everything you need will be provided.